June
19th, 12:29 am
PST (RESOLVED)
-
The NOC Center move was a complete success.
All systems are up and running.
Thank you for your patience and understanding during this
important time.
The long term stability and reliability of our network is now
assured.
May
9th, 10:06 pm
PST (RESOLVED)
-
The Network has been under a Denial of
Service attack since early yesterday.
Our System Administrators were monitoring this at the server
level and have set up automated scripts to block IPs that
established too many connections to a server. We are currently
working with the service providers of the IP's in question in
order to get the offenders shut out of their networks.
We apologize for any inconvenience this may have caused.
For a better explanation of the type of attack we've
experienced, please see the following two links.
http://techupdate.zdnet.com/techupdate/stories/main/0,14179,2784023,00.html
http://www.securecomputing.com/index.cfm?sKey=416
PLEASE DO NOT open a Tech Support Ticket regarding this
issue, since that will only SLOW DOWN our ability to fix the
problem.
We are AWARE of the problem and are fixing it right now.
Thank you.
April
28th 8:17am PST (resolved) -
At the moment, some ISP's are
experiencing slow or loss of connectivity to our network. Your
site may load slowly or not at all.
This is a LOCAL ISP problem, not
a network problem on our end.
Our Network Administrators are currently looking into the source
of the problems outside our network, and we will have it
resolved shortly.
Thank you for your patience.
April
12th, 6:00pm - 6:30pm -
We are taking our control panel server down for approx. 30 mins
to run some tests. Do NOT contact support if you cannot get into
your control panel.
March
14th, 9pm -(resolved) One
of our backbones is currently doing some emergency upgrades to
their network. We have routed most of the traffic through
our other backbones. Some sites may not be viewable or
give slow response times while this is being completed.
March
13th, 9pm - 12am (resolved)-
We are running some updates on the
server that control panels are housed on. You may have trouble
connecting to your control panel at this time. Please do not
contact support if you cannot connect to your control panel
during this time. Thank you :)
March
10th, 10:45pm - We are
upgrading some of our servers. Your site may not be viewable
during this time. The scheduled time is 2AM - 6AM EST. Thank you
for your patience. :)
January
31st, 1:25pm -
We are performing maintenance on our
Control Panel system right now. Some clients may have
trouble connecting to their Control Panel for the next few
hours. There is no need to contact support about this.
All websites will work fine including email, etc. and are not
affected while this is happening.